Privacy Policy
Last Updated: Apr 16, 2025
SolvPro.com ("SolvPro", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS application and related services (collectively, the “Services”). By using SolvPro, you agree to the terms of this Privacy Policy.
This Privacy Policy is governed by the laws of the State of Oregon, USA.
1. Information We Collect
a. Information You Provide to Us
- Account Information: Name, email address, company name, phone number, and billing information.
- User Content: Any data, documents, or content you upload or input into the platform.
- Communication Data: When you contact us for support or inquiries.
b. Information We Collect Automatically
- Log Data: IP address, browser type, operating system, access times, and pages viewed.
- Usage Data: Features accessed, workflow patterns, clickstream data.
- Cookies and Similar Technologies: Used for authentication, session management, and analytics.
2. How We Use Your Information
We may use the information we collect to:
- Provide, operate, and maintain our Services.
- Improve user experience and develop new features.
- Communicate with you about updates, billing, or support.
- Personalize content and recommendations.
- Detect and prevent fraud or security threats.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. We may share data with:
- Service Providers: For payment processing, cloud hosting, analytics, and support services.
- Legal Authorities: When required by law or in response to legal requests.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
4. Data Retention
We retain your information as long as your account is active or as needed to:
- Provide you with services.
- Comply with our legal obligations.
- Enforce our agreements.
You can request data deletion by contacting us at privacy@solvpro.com.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access, update, or delete your information.
- Object to or restrict certain processing.
- Port your data to another service.
- Withdraw consent (where applicable).
To exercise these rights, contact us at privacy@solvpro.com.
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.
7. Children’s Privacy
SolvPro is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
8. Third-Party Links
Our Services may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those third parties.
9. International Data Transfers
If you are located outside the United States, please note that your information will be transferred to, processed, and stored in the U.S. By using our Services, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use of our Services after such changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:
📧 privacy@solvpro.com